FAQ

UK Shipping:

The shipping charges are determined by the total cost of your order.

Please see details below:

£0.00 -£14.99 = Shipping £1.89

£15.00 - £29.99 = Shipping £2.89

£30.00 - £49.99 = Shipping £3.89

£50.00 - £99.99 = Shipping £4.89

£100+ = Free Shipping

Please note, orders over £100 may need to be split into 2 or more parcels for us to send to be able to send. This also applies to full bolts of wadding, as they're often too large for us to send whole in an economical fashion. If you'd like a quote for postage of the full bolt, in one parcel, please call 01432 353 951 or add a note to your order when placing it

Worldwide Shipping:

We currently don't ship items outside of the UK. But we plan too in the near future. Please keep checking back on our website for changes to this policy OR contact us directly and we will do our best to help you.

Gift Voucher

Not sure of what gift to get someone? We offer Gift Vouchers are the perfect gift idea for any occasion!

Gift Vouchers can be used in store or online for any products that we sell. This includes Workshops.

How to redeem your voucher:

You can redeem our vouchers in our shop.

In store:

You must present your voucher in store to use on any purchase.

Online:

Please email us should you want to use your voucher to make an online purchase.

Returns Policy:

Please contact us prior to returning any items. Please phone or email us.

We cannot accept any returns after cutting or further processing of fabric.

Claims for fabric shortages will not be accepted after 3 days from receipt of goods.

All costs related to postage for returns will be borne by the buyer unless goods supplied were faulty. In such a case the we are happy to pay for postage.

Please note we do NOT accept returns of fabrics cut to order and recommend ordering samples prior to purchase of cut lengths.

Once we have received the goods we shall initiate the refund or replacement.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MIS-DESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS.

Order Process:
Our display of products is an invitation and not an offer to sell those products to you. An offer is made when you place the order for the item(s) required. We will not have made a contract with you unless and until we have accept your offer as to the terms listed below.

  1. To order products from this website, you must be aged 18 years or above.

  2. It is advisable that you place a request for a sample prior to ordering any fabric products in specified lengths. If the fabric has been cut to a bespoke length, to your requirements, we will not take the cut fabric or trimming back.

  3. Once you have placed an order, if you enter a correct email address we will send you an order acknowledgement email and order update to confirm all relevant details. If you do not have sample and you purchase from us unseen, you have agreed to our terms.

  4. Payment will be taken and your card details checked and verified using our secure server.

  5. It is advisable to check prior to placing an order for ongoing use of the same product as no guarantee can be given for availability or exact colour matches. I.e. dye lots may change from one batch to another.

  6. In the unlikely event we cannot fulfil an order, a refund will be issued and the buyer notified.

  7. Any typographical error or omission in any form of literature issued by us shall be subject to correction without any liability on the part of the seller.

  8. We reserve the right to refuse a transaction of any products advertised on this website. This may be due to the product you ordered being unavailable from stock, the inability to obtain authorisation for your payment or the identification of a pricing or product description error. We may offer you alternative options and ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so, your order will be amended, otherwise we will treat any order as cancelled and any incorrect products dispatched will be collected for full refund.

  9. The price displayed for goods and services remains the same regardless of the country of delivery.

  10. Prices displayed on this online store are only available online. They are not available in our branches.

  11. We do our best to make sure that prices are correctly shown but very occasionally an error may occur. We will not accept an order if there is a pricing error.

  12. Payment may be made by the methods indicated on our website.

  13. When doing Click and Collect you must bring your photo ID, for example a driving licence or valid passport along with the credit/debit card you paid on. If you have paid by Paypal direct you must bring a copy invoice which you will receive via e-mail and your photo ID. We will text you or e-mail you to inform you when your order is ready to collect with a reference number which you should take with you, in order to receive your goods.
    We will only hand out goods to whom ever placed the order, exceptions will not be made.

  14. The order will stay in the branch for up to 2 weeks and if it is not picked up within that time it will come back to our head office and the customer must pay the postage charge in order to have it sent to the required address.
    These orders are not refundable and if not collected, we can not offer a refund. These have been bespoke cut to your requirements.

  15. Please remember when you order fabric on rolls they can be heavy. It is up to you to be able to carry them. We can not help you to your car, but we will advise you if we think you should have someone accompany you to help.
    Some Branches have back doors so after you have come in, you can collect from the service doors. Please ask when you order or pick up.

Order Concerns:

There is something missing from my order:

We may have sent items out in several different packages. But just to be on the safe side, please contact us via phone or email.

I have received a faulty/damaged or the wrong item:

Please accept our deepest apologises and contact us. We will do our best to put right the mistake. Please phone or email us.

Can I exchange an item instead of a refund?

Unfortunately we do not offer exchange or refund on fabrics or trimmings  which have been cut to a specific measurement or order unless damaged or faulty. Please contact customer services for further information.